Gift Shop FAQ

It takes us 2-7 business days to create apparel products (t-shirts etc.) and 2-5 business days for non-apparel (posters etc.) products. Then you should add shipping times on top of that.

Shipping Speeds

TO BASIC EXPEDITED
USA 3-5 business days via USPS
3-8 business days via FedEx SmartPost
1-3 business days via FedEx
Canada 5-10 business days without tracking 1-5 business days via FedEx
Worldwide 5-20 business days without tracking 1-5 business days via FedEx

Shipping methods

USA

BY DELIVERY TIMES TRACKING NOTES
USPS First-Class Mail 3-5 business days Yes This is ideal for lightweight packages and it’s the most affordable USPS service that we offer. Maximum weight is 13 oz – this amounts to 1 shirt or 1-2 posters.
USPS Priority Mail 1-3 business days Yes Shipping times for Priority Mail are typically quicker than First-Class.
FedEx Smart Post 2-7 business days Yes FedEx Smart Post is also ideal for lightweight packages, but has longer delivery times than USPS First-Class. Please note: final delivery for Smart Post is sent through USPS.
USPS ParcelSelect 2-8 business days Yes
FedEx Ground 1-5 business days Yes Ideal for sending heavy shipments (up to 150 lbs) to business addresses across the U.S.
FedEx 2 Day 2 business days Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx Standard Overnight Next business day – afternoon Yes
DHL Expedited 3-6 business days Yes Similar to FedEx Smart Post, final delivery is completed by USPS.

International

BY DELIVERY TIMES TRACKING NOTES
International Economy Without Tracking 5-20 business days worldwide; 5-12 to Canada No This service is comparable to USPS First-Class Package Int’l. USPS First-Class Int’l prices are typically more expensive, but they offer tracking to Canada while International Economy does not.
International Economy With Tracking 7-16 business days worldwide; 4-8 days to Canada Yes Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has delivered.
USPS First-Class Package Int’l 10-20 business days Yes Exact delivery time may be longer or shorter depending on the destination. Please note: tracking is only available to Canadian destinations.
USPS Priority Mail Int’l 6-10 business days Yes
FedEx Ground 2-7 business days to Canada only Yes Ideal for heavy international ground deliveries to Canada.
FedEx International Economy 2-5 business days; 2-3 days to Mexico and Canada Yes All FedEx expedited orders are automatically marked as priority in our system. As long as the items are in stock, we print and ship them as quickly as possible.
FedEx International Priority 1-3 business days; next-day in Canada and Mexico Yes

Refunds

We will work with Gift Shop customers to reconcile any issues related to Gift Shop orders. We do not issue monetary refunds on items purchased through our website.

If a product is found to have manufacturer defects or is damaged during shipping, which may arise through no fault of UFO Seekers, we will issue a new replacement product. All products are inspected by staff and quality approved before shipping.

If a product has manufacturer defects:

  • The product must not have been used or worn.
  • Provide pictures of the shipping container and product immediately.
  • Email us immediately to relay the situation and the issue.
  • We will issue a return shipping label. Mail the product back to us.
  • As soon as the product is received, we will issue a new replacement product.

If a product is damaged during shipping:

  • The product must not have been used or worn.
  • Provide pictures of the shipping container before opening, after opening the package, and the damage to the product.
  • Email us immediately to relay the situation and the issue.
  • We will contact the shipping company to verify information (UPS, USPS, etc.).
  • We will issue a new replacement product.

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